Refund Policy
Last updated: Oct 2026
This policy explains cancellations and refunds for bookings made through Servico+.
1. Cancelling your booking
You can cancel your booking in the app up to 2 hours before your booked time. Cancellation is not possible within 2 hours of your time.
2. Refunds for online payments
- If you paid online and cancel up to 2 hours before your time, your refund goes back to your original payment method.
- If the doctor is unavailable or the hospital cancels your booking, you get a full refund to your original payment method.
- Refunds usually reach your account within a few working days, depending on your bank or payment provider.
3. Pay at the counter
If you chose to pay at the hospital counter, there is nothing to refund online. Just cancel in the app if you cannot come.
4. Missed appointments
If you do not cancel and do not attend, the booking may not be eligible for a refund.
5. Need help?
Email servicoplus.app@gmail.com with your Token ID and registered mobile number.